FAQ

What type of jewelry do you sell ? 

Our jewelry is gold plated in 14k and 18k ( it is not 100% solid gold ) .It is water & sweat resistant . The jewelry is Nickel free and hypoallergenic. If you take care and not let them interact with harsh chemicals, they will easily last. 

How do I care for my jewelry?

A little maintenance goes a long way! If you want to get the most mileage out of your jewelry, just keep them away from harsh chemicals such as: chlorine, acid, and bleach, etc.

You can also wear your jewelry when you shower , for a better lasting shine it’s recommended to avoid perfume and a lot of excess of water .

Remove before heading to bed .

Where are you located ? 

we are located in Houston , Texas . 

How much does domestic (U.S) shipping cost ?how long will it take to get my order ? 

We ship to all the ( U.S ) and our shipping fee is $6.

Orders typically take 1-3 days to be processed before they ship . As soon as your order ships, you will receive a tracking number and within 24 hours you will be able to see the estimated delivery date. Orders placed within the US typically take 1-5 business days to be delivered once shipped.

(Note: orders placed after 1pm eat will process the next business day. Orders do not ship on Saturday, Sunday, or United States holidays.)

Why does my order says “ label has been created not on usps hands “ if you order on a weekend your order will not be shipped out until MONDAY . If you ordered on a regular week day your order will be shipped it out the next day ! Usps Can say that i haven’t dropped off your order but It’s already on their hands  it tends to happens that sometimes the usps doesn’t scan them until it is on your city or out for delivery ! 

I want to change my address ? 
if your order label has been created but not shipped out , you can change the address but it will be a $6 fee charged on Shopify !

Do you ship international? 

Soljoyerias does not provide international shipping yet !